St Mellion International Resort Cornwall |Spa and Wellness |Membership Club

Coronavirus Update (17.04.2020)

We would love nothing more than to welcome you again to our club, but following the government update on 16th April 2020, St Mellion Estate has to remain temporarily closed for a little bit longer. We will continue to monitor government guidance, and communicate to you all the changes, including proposed re-opening date, as soon as possible.

As a valued Member of our Club we would like to remind you that all our memberships are suspended during the closure. To help the Club administer this, we ask that you DO NOT cancel any direct debits with your bank. For annual payers we will defer your renewal date to mirror the enforced break we are all taking. During this closure we ask you to renew as normal and any period missed will be added to the end of your subscription year (we can help you with that over the phone).

Once again, thank you for loyal and continued support however if you have any queries regarding your membership then please contact memberships@crown-golf.co.uk

Finally from all the staff at St Mellion, we hope all our precious Members keep well and before too long are back with us enjoying our wonderful courses and facilities. Be assured, we are still working behind the scenes so your Club and all it's facilities will be here for you to enjoy as soon as we are allowed to let you back in.

PS. there are more things to life than golf and well-being... but we ignore them!

Your membership – Frequently Asked Questions:

What is going on with my membership whilst the club is closed?

All memberships are frozen, and we will not be taking any payments or fees during the closure.

I have an annual membership paid for in advance what is happening with that?

We will extend your annual renewal date when the Clubs re-open. We will contact you once the club is open.

I paid for products and services before the club closed how are you going to reimburse me?

This will apply to personal training, swimming lessons, spa treatments all other prepaid products and services.

Our plan is to extend the expiry date of your vouchers/sessions and all other prepaid products and services until after the Clubs reopen. We will contact you once the Club is open.

I am waiting for a refund

Our Club is closed, and we will be unable to process any refunds at this time. We will be in touch when we reopen and will be able to help you with any outstanding payments

Will my children still be enrolled in their usual swimming lessons, same day and time, when the Club reopens

We hope that we will get back to how things were, but more information will be available when we reopen

Are you going to be completing any improvements in the clubs before you reopen them?

No, we are unable to work within the Clubs during the period we are closed and in line with the Government’s instruction, our teams are staying at home.

How are you going to keep in touch with me?

We will be sending out regular emails and will be keeping our website up to date with everything members will need to know. Follow us on Facebook.

Will you contact me before the clubs reopen?

Yes, we have a recovery plan in place which will ensure that we will be in touch with all members prior to reopening informing you all of the opening arrangements and how we will be dealing with all enquiries.

When do you expect to reopen the clubs?

We will follow the advice of the Government and open as soon as it is safe to, unfortunately we do not know an exact time frame.

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