What is going on with my membership whilst the club is closed?
All memberships are frozen, and we will not be taking any payments or fees during the closure.
I have an annual membership paid for in advance what is happening with that?
We will extend your annual renewal date when the Clubs re-open. We will contact you once the club is open.
I paid for products and services before the club closed how are you going to reimburse me?
This will apply to personal training, swimming lessons, spa treatments all other prepaid products and services.
Our plan is to extend the expiry date of your vouchers/sessions and all other prepaid products and services until after the Clubs reopen. We will contact you once the Club is open.
I am waiting for a refund
Our Club is closed, and we will be unable to process any refunds at this time. We will be in touch when we reopen and will be able to help you with any outstanding payments
Will my children still be enrolled in their usual swimming lessons, same day and time, when the Club reopens
We hope that we will get back to how things were, but more information will be available when we reopen
Are you going to be completing any improvements in the clubs before you reopen them?
No, we are unable to work within the Clubs during the period we are closed and in line with the Government’s instruction, our teams are staying at home.
How are you going to keep in touch with me?
We will be sending out regular emails and will be keeping our website up to date with everything members will need to know. Follow us on Facebook.
Will you contact me before the clubs reopen?
Yes, we have a recovery plan in place which will ensure that we will be in touch with all members prior to reopening informing you all of the opening arrangements and how we will be dealing with all enquiries.
When do you expect to reopen the clubs?
We will follow the advice of the Government and open as soon as it is safe to, unfortunately we do not know an exact time frame.